Course: Intermediate and Advanced Apprenticeships in Customer Service

Department: Business and Management

Type: Apprenticeship

Duration: 12 to 18 months

The Course

As an apprentice you will have a job and earn a wage whilst building up knowledge and skills within a business environment. These apprenticeships are a framework of qualifications made up of a Standard for Customer Service with an end point assessment. They also include Functional Skills (English and Maths).

Alternatively, you may be directed to study a framework of qualifications in Customer Service, Functional Skills, Employee Rights and Responsibilities and Personal Learning and Thinking Skills (PLTS).

Units You May Study

  • Communicate effectively with customers
  • Resolve customer service problems
  • Deal with customers face-to-face
  • Develop personal performance through delivering customer service
  • Organise the delivery of reliable customer service.

How To Apply

Application is through our online application form, by calling 01964 553044 or by the Common Application Process (CAP).

Entry Requirements

For the Intermediate Apprenticeship, you must have GCSE English and Maths at grade E or 3 or equivalent. For the Advanced Apprenticeship, you must have achieved a Level 2 qualification in Business and have GCSE English and Maths at grade C or 4 or equivalent. For both levels, you must also pass an initial assessment, secure work as an apprentice and have one satisfactory reference. 

George Thornham

BTEC Level 3 in Business

George secured an exciting role with internationally renowned high-end department store Harrods thanks to the skills and knowledge he developed studying Business at Bishop Burton College.