As an apprentice you will have a job and earn a wage whilst building up knowledge and skills within a business environment. These apprenticeships are a framework of qualifications made up of a Standard for Customer Service with an end point assessment. They also include Functional Skills (English and Maths).
Alternatively, you may be directed to study a framework of qualifications in Customer Service, Functional Skills, Employee Rights and Responsibilities and Personal Learning and Thinking Skills (PLTS).
- Communicate effectively with customers
- Resolve customer service problems
- Deal with customers face-to-face
- Develop personal performance through delivering customer service
- Organise the delivery of reliable customer service.
Application is through our online application form, by calling 01964 553044 or by the Common Application Process (CAP).
These apprenticeships usually take between 12 and 18 months to complete.
More advanced courses are available at the College for further progression.
Work as a customer service assistant, team leader, representative and agent for a wide range of varied businesses. This can then lead to more senior management roles.
For the Intermediate Apprenticeship, you must have GCSE English and Maths at grade E or 3 or equivalent. For the Advanced Apprenticeship, you must have achieved a Level 2 qualification in Business and have GCSE English and Maths at grade C or 4 or equivalent. For both levels, you must also pass an initial assessment, secure work as an apprentice and have one satisfactory reference.
BTEC Level 3 in Business
George secured an exciting role with internationally renowned high-end department store Harrods thanks to the skills and knowledge he developed studying Business at Bishop Burton College.
He is now looking forward to moving down to London to fulfil his dream.
George said: “We’ve covered all aspects of the business spectrum really, from management to finance, resources, teamwork – you name it, we have covered it!
“The trips that have enabled us to see first-hand how different businesses operate have probably been the most enjoyable part. You get a real insight into how businesses work on a daily basis, which is really interesting.
“I’ve managed to secure a job with Harrods so I will be moving down to London to work for them when I finish. I’ll be training for 18 months – six months in each department – and have a full-time job at the end of it.
“They had hundreds of applicants and only gave a job to around four or five people. It is a really good opportunity and I’m really looking forward to it.”