Course: City and Guilds Level 2 Diploma in Customer Service

Department: Business and Management

Type: Short Course

Duration: Six - 12 months

The Course

Suitable for candidates who work in the customer service sector in a range of industries.

This qualification allows candidates to learn, develop and practice the skills required in this sector.

What You Study

What you may study:

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Manage personal performance and development
  • Communicate with customers
  • Exceed customer expectation
  • Deliver customer service to challenging customers
  • Health and safety procedures in the workplace.

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George Thornham

BTEC Level 3 in Business

George secured an exciting role with internationally renowned high-end department store Harrods thanks to the skills and knowledge he developed studying Business at Bishop Burton College.

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