Course: City and Guilds Level 2 Certificate in Customer Service

Department: Business and Management

Type: Short Course

Duration: One to two months

The Course

Suitable for candidates who work or want to work in the customer service sector.

This qualification aims to develop knowledge and understanding of the principles of effective customer service and develop the practical skills required to support the customer service environment.

What You Study

What you will study:

  • Delivery of effective customer service
  • Supporting the customer service environment

Candidates will complete two assignment based tasks to achieve this qualification.

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George Thornham

BTEC Level 3 in Business

George secured an exciting role with internationally renowned high-end department store Harrods thanks to the skills and knowledge he developed studying Business at Bishop Burton College.